Voicebots
Automate CSC processes with Voicebot support
Automate BOK processes with Voicebot support
Are you looking for a solution to support your hotline service? With our voicebot systems, your team will be supported by a Virtual Agent that:
Automatically answers incoming calls
Analyzes questions
Provides answers
Makes outgoing calls automatically
The offered intelligent voicebot has the functionality of an intelligent assistant simulating a natural conversation between people, maintaining the state of the conversation, gathering information obtained during the conversation.
Accepts calls in the voice channel (hotline, call center), along with the context of the call
Analyzes content and transfers returning calls to Hotline
What makes our voicebot systems stand out?
Features of our voicebots
Learning speed
Addressing and transferring calls
Digressions
Recognizing emotions
Question clarification feature
Different types of responses
Understanding of natural language
The offered Virtual Assistant
Recognizes proper names
Recognizes dates, numbers in free speech
Recognizes several intentions in a single question
Ability for a supervisor to eavesdrop on conversations
You get:
Ability to record calls
Quick integration with leading Call Center platforms: Genesys, Avaya, Vocalcom, Cisco, Zendesk
System version: cloud, on-premise or hybrid
Transparent interface for building dialogues
We provide dedicated versions of scenarios for handling the following processes: debt collection, complaints, timetable verification, checking shipment status, recruitment, scheduling appointments, informing about the company’s offerings, serving city hall residents, and much more.
